Returns & cancellations

• Made to your dimensions

  Because every piece is built to your specification, it is exempt from the 14-day online cancellation right under the Consumer Contracts Regulations — a bespoke piece cannot be resold. Your measurement check before production exists precisely so nothing unwanted gets made.

• Before production starts

  You can change or cancel an order free of charge any time before we confirm it for production. After confirmation, changes may affect price and lead time — we will always tell you before proceeding.

• Faulty, damaged or wrong

  If a piece arrives damaged, faulty or not what you ordered, we repair, remake or refund — your choice within reason, as guaranteed by the Consumer Rights Act 2015. Report damage within 48 hours of delivery with photos where possible.

• The guarantee

  Every piece carries a two-and-a-half-year guarantee covering welds, structure and coating failure under normal domestic use. Corten patina, raw-steel ageing and normal wear are character, not faults.

• How to start a return or claim

  Message us with your order reference and a photo of the issue. We reply within two working days and arrange collection or a repair visit inside our delivery area.